Shipping policy

Shipping Policy for Special Tea Company

Effective Date: 11/12/2025

Thank you for shopping with Special Tea Company. We strive to deliver your orders quickly and reliably. Please review our shipping policy below.

1. Shipping Locations

  • We ship to the United States, Canada, and select international destinations.

2. Processing Time

  • Orders are typically processed within 1-3 business days (Monday–Friday, excluding holidays).

3. Shipping Methods & Estimated Delivery Times

  • Standard Shipping: $0.00 for USA addresses, International shipping 

    rates are calculated at checkout based on weight, dimensions, and destination.

4. Order Tracking

  • Once your order ships, you'll receive a confirmation email with a tracking number.

5. Lost or Delayed Shipments

  • If your order is delayed beyond the estimated delivery window, contact us at support@specialteacompany.com 
  • We are not responsible for lost or stolen packages once tracking shows "delivered." File a claim with the carrier if needed.

6. International Shipping

  • Customers are responsible for all import duties, taxes, and customs fees.
  • Delivery times may extend due to customs processing (typically 1-4 weeks).

7. Changes to This Policy

  • We reserve the right to update this policy at any time. Changes will be posted on this page.